Questions about a lesson, a swing review, your member account or a payment. Here is how to reach us and how quickly you will hear back.
Best for anything that needs a written record: payments, refunds, account access or privacy requests.
Monday to Friday, 9am to 5pm AEST. If we miss you, leave a message and we will call back.
Brandon Rave, ABN 77 401 900 489. Parkdale, Victoria, Australia.
| Type of request | You will hear back within |
|---|---|
| General questions and booking enquiries | 1 business day |
| Payment, billing or refund questions | 1 business day |
| Free swing assessment submissions | As set out on the assessment page |
| Privacy access, correction or deletion requests | 30 days (Privacy Act 1988) |
Payments are processed by Stripe. Card details are never stored on our systems. Charges appear on your statement as BRANDONRAVEGOLF.
If you do not recognise a charge, email brandon@brandonravegolf.com with the date and amount before raising a dispute with your bank. We will identify it and resolve it directly, which is faster than a chargeback.
Refund and cancellation terms for coaching, digital products and memberships are set out in our Terms of Service. Nothing on this page limits your rights under the Australian Consumer Law.
To request a refund or cancel a recurring plan, email brandon@brandonravegolf.com from the address on your account and tell us which purchase it relates to.
You can reset your password from the sign in page. If you are locked out or your email address has changed, email us and we will sort it out.
To request access to, correction of, or deletion of your personal information, including swing review footage, email brandon@brandonravegolf.com. Full detail is in our Privacy Policy.
In-person lessons are booked through our scheduling system, linked from the coaching section of the home page. To move or cancel a booked lesson, use the link in your booking confirmation email, or contact us directly.